“程序
Apply for the Neighbor-to-Neighbor (NTN) Program to get financial help paying your 西班牙&E法案.
项目如何运作
有时, life doesn’t go according to plan — and a costly car repair or emergency dental visit can strain your monthly budget. If you’re experiencing temporary financial hardship, have received a final notice before disconnection letter and do not qualify for other state and federal assistance, the Neighbor-to-Neighbor (NTN) Program can provide up to $300 toward your past-due balances.
西班牙&E will distribute funds to qualifying applicants on a first-come, first-served basis until program funds are no longer available.
项目的资格
To qualify for the “程序, the applicant must:
- Have received a final notice before disconnection letter from 西班牙&E.
- 有一个开放的可持续发展目标&E帐户.
- 被列入他们的可持续发展目标&E帐户.
- 实现可持续发展目标&E领土. (This applies to the applicant's primary address only.)
- Not have received a Neighbor-to-Neighbor pledge in the past 12 months.
- 正在经历经济困难. Typical qualifying reasons include but are not limited to:
- Medical/serious illness, chronic condition(s), disability
- Reduction in pay/temporary unemployment
- Personal or family difficulties, death in the family, home disaster
- Unusual hardship, military deployment
CCA客户也有资格.
CARE customers must apply for LIHEAP assistance before applying for NTN. 访问 china-otclm.com/LIHEAP 了解更多.
如何申请
Complete Neighbor-to-Neighbor Application
Please note that you will need your account number to apply. Completing this form does not guarantee an NTN pledge.
If you have questions, please contact our Customer Care Center at 1-800-411-7343.
常见问题
Once your NTN assistance application is approved, the pledge will appear on your paper bill or detailed PDF in 我的账户. 西班牙&E will make the payment within two to six weeks.
在你等待付款的时候, continue to pay your current energy bill(s) and/or keep all payment arrangements made with 西班牙&E.
If your past-due charges are eligible and you meet all other NTN requirements, you can still apply for the NTN program.
A customer at risk of a having their service disconnected for non-payment will receive a final notice before disconnection letter 48 hours before 西班牙&E will turn off their electricity or natural gas meter.
西班牙&E股东资助NTN.
其他援助计划
Low-Income 首页。 Energy Assistance Program (LIHEAP)
Income-qualified families struggling financially may also qualify for financial assistance toward their past-due energy bills under the Low-Income 首页。 Energy Assistance Program (LIHEAP). These federal programs are managed by two separate agencies and will be based on your zip code.
保健/得到
CARE and FERA are two programs we offer that can provide you with a monthly discount on your bill.
Energy Savings Assistance Program (ESA)
With our Energy Savings Assistance (ESA) Program, CARE and FERA customers may be eligible to receive low- or no-cost products and installation.
债务减免(AMP)
Debt forgiveness is available to CARE & FERA customers through our Arrearage Management Payment (AMP) Plan.